Returns and Withdrawal
π Returns and Right of Withdrawal
In accordance with Legislative Decree 206/2005 (Consumer Code) and Directive 2011/83/EU, you have the right to withdraw from the purchase contract within 14 days of delivery, without having to provide any reason.
π© How to request a return
To exercise your right of withdrawal, use the "Exercise your right of withdrawal" link in the website footer or access it from this address: https://account.scentxshop.com. After logging in with your email and verification code, you can select your order and submit a request for eligible items. You will receive an automatic confirmation via email.
For assistance, questions, or difficulties using the procedure, you can also contact us via email at: info@scentx.it.
π Return shipping costs
Return shipping costs are at the buyer's expense, as provided for by Article 57 of Legislative Decree 206/2005.
The customer is responsible for the integrity of the product during return shipping. We recommend using a traceable and insured shipping method.
β οΈ Exclusions from the right of withdrawal
Pursuant to Article 59 of Legislative Decree 206/2005, the right of withdrawal is excluded for sealed goods that are not suitable for return for reasons of hygiene or health protection and that have been unsealed after delivery.
For this reason, we cannot accept returns of perfumes and cosmetics that have been opened, tested, or used, even partially.
This rule complies with Regulation (EC) No 1223/2009 governing cosmetic products and their safe use.
β Conditions for accepting a return
- π¦ The product must be intact, sealed, and unused
- π It must be returned in its original packaging with any accessories or free gifts
- π Return shipment must occur within 14 days of receipt
For any questions, we are at your disposal: info@scentx.it